NPS for Support Feedback

Posted on One min read

Quick observation:

At the end of any support email thread NPS rank it.  NPS is based on the key question “How likely is it you would recommend us to a friend?”  However, when dealing with support it’s never a “recommend”.  Could the question be one of these:

  • How satisfied were you with the handling of your issue?
  • How likely would support be a reason for continuing to use our service?

Just thinking that I want to rate a current interaction with a company as a “5” …