At the end of any support email thread NPS rank it. NPS is based on the key question “How likely is it you would recommend us to a friend?” However, when dealing with support it’s never a “recommend”. Could the question be one of these:
- How satisfied were you with the handling of your issue?
- How likely would support be a reason for continuing to use our service?
Just thinking that I want to rate a current interaction with a company as a “5” …