Quick observation: At the end of any support email thread NPS rank it. NPS is based on the key question “How likely is it you would recommend us to a friend?” However, when dealing with support it’s never a “recommend”. Could the question be one of these: How satisfied were you with the handling of your issue? How likely would support be a reason for continuing to use our service?
Was reminded this morning. I check my Facebook page for updates, but I never check my twitter page. I’ll watch the twitter feed during the day. Thinking it’s like a tree in the woods, if it falls and nobody’s watching do you care? If it’s important it’s on Facebook.
Thinking about the Oakland A win last night got me thinking about MLB. The A have had a great season ending, while the Giants have fumbled around at the end. But, wait they had to suspend Melky for drug use… Could their be a correlation? Sorry, I’m not going to do a bunch of statistics, but more a thought experiment. We all know the tale of Lance and his Tour jerseys, but MLB doesn’t have the same remediation.