Thoughts

What is science fiction

Was listening to KQED and the program City Arts & Lectures, they had Bjarke Ingels talking about architecture. The program is always interesting and causes thinking and thought. One quote stood out to me as a fan of science fiction. There are times when it’s hard to explain to people why SF is interesting, but this is a great view. While this isn’t taken from the program directly, it matches what he said on the air.

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NPS for Support Feedback

Quick observation: At the end of any support email thread NPS rank it. NPS is based on the key question “How likely is it you would recommend us to a friend?” However, when dealing with support it’s never a “recommend”. Could the question be one of these: How satisfied were you with the handling of your issue? How likely would support be a reason for continuing to use our service?

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Twitter is the Forrest

Was reminded this morning. I check my Facebook page for updates, but I never check my twitter page. I’ll watch the twitter feed during the day. Thinking it’s like a tree in the woods, if it falls and nobody’s watching do you care? If it’s important it’s on Facebook.

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MLB Needs the Lance Rule

Thinking about the Oakland A win last night got me thinking about MLB. The A have had a great season ending, while the Giants have fumbled around at the end. But, wait they had to suspend Melky for drug use… Could their be a correlation? Sorry, I’m not going to do a bunch of statistics, but more a thought experiment. We all know the tale of Lance and his Tour jerseys, but MLB doesn’t have the same remediation.

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Competition for Customer Service

Sitting on hold with AT&T and what I’ve really noticed is besides being on the phone with them for an hour is how customer service is handled. They’ve done everything “right” however what’s interesting is to think about how the dialog has gone as it compares to all of my training via Vail/Northstar Ski School. The key words I keep on hearing are “I’m Sorry”, “I apologize for that”, “It won’t let me do that”, “Please wait”, “So sorry about this”.

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Crafting your education

In the movie Wordplay, all about NY Times Crossword Puzzles, they interview Will Shortz and he talks about how he crafted his own education (a degree in enigmatology). I was thinking about how crafting your education can take you many places. For instance, ever now and then I’ve been know to go on an interview or two… In this day and age people are very focused on asking directed programming puzzles – the classic is the FizzBuzz problem.

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The never ending update

Modern technology is great… Except that more and more things are connected to the network with auto update. So, when I go and place music now my music player says “Update Required” and refuses to play until I update. I can’t watch a movie until my PS3 takes two hours to update the software to the newest version. My computer of course is always nagging that it needs an update, somewhere between optional and “broken” (^#*@$ Java on Windows).

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Grow the Pie – don’t slice it smaller

If you’ve hung around me long enough you’ve probably heard me say, grow the pie… Of course probably you’ve wondered what in the world I’m talking about. The basic premise is that if you have a business don’t keep on slicing the market smaller and smaller. The real goal of a business is to grow the marketplace. Simple example… My random website project of the week… I’ve had a site parked for a long time generating $ $, but wanted to throw a new “idea” at the world.

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Facebook vs. Google

Had a great discussion this morning with a co-worker. The crux of the conversation is Google vs. Facebook — who is going to win. Is Google Wave the game changer that will kill facebook? Nope. We’ve really created three different product spaces in these organizations. We’ve got Google which is “defined” as an applications company (gmail, docs, apps, etc.) and facebook which is social. Can Google beat Facebook or Facebook beat Google — probably not — I don’t quite see how my “who’s got prettier eyes” news feed item has any meaning on my “apps” page on iGoogle.

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moore’s law and silicon valley

Random thought — Silicon Valley had a downturn in 1987, 2001 and 2009. This yeilds a 14, 8 year cycle. Pretty close to Moore’s law (the rate of downturn increases every ten years). I know, it stupid… told you it was random.

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